Data Privacy Statement

Effective date: May 27, 2025

1. Our Commitment

   At playsoul.it.com, safeguarding your personal data is our top priority. This statement details what information we collect, how we process it, and the measures we use to protect it.

2. Information We Collect

   We gather the following categories of data:

   • User Details: username, email address, birth date, and gaming preferences.
   • Transaction Records: purchase history, license keys, transaction dates, and encrypted payment data.
   • Technical Data: device type, operating system, browser version, IP address, and session duration.
   • Usage Analytics: in-game activity, achievement records, forum participation, and support interactions.
   • Cookies & Tracking: cookies and similar technologies to remember your settings and personalise your experience.
3. Use of Your Data

   We use your information to:

   • Optimize Performance: improve page load times and refine site navigation.
   • Personalise Content: recommend games and offers tailored to your interests.
   • Protect Accounts: identify and prevent fraudulent activities.
   • Facilitate Support: provide faster assistance by reviewing relevant account and purchase details.
   • Marketing: send you promotional materials and updates, with the option to unsubscribe at any time.
4. Security Measures

   We employ strict safeguards, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Controls: limiting data access to authorised personnel only.
   • Regular Audits: third-party security assessments and penetration testing.
   • Incident Response: a dedicated team monitoring and addressing security threats 24/7.
5. Data Sharing

   We never sell your personal data. We only share it with:

   • Service Providers: hosting, payment processors, and email services under confidentiality agreements.
   • Affiliated Companies: to synchronise your account details across our network.
   • Legal Authorities: when required by law or to protect our rights.

   All recipients are contractually bound to use your data only for the purposes we specify.

6. Your Rights

   You have the following rights under applicable data protection laws:

   • Access: request a copy of your personal data.
   • Rectification: correct any inaccurate information.
   • Deletion: request removal of your data where permitted.
   • Restriction: limit processing of your data, such as for marketing.
   • Portability: receive your data in a structured, machine-readable format.

   To exercise these rights, email privacy@playsoul.it.com or use your account dashboard.

7. International Transfers

   Your data may be stored or processed outside the UK. We ensure adequate safeguards, such as standard contractual clauses and GDPR-compliant practices, to protect your information.

8. Children’s Privacy

   Our services are not directed at children under 13. If we learn that we have inadvertently collected data from a child under 13 without parental consent, we will promptly delete it.

9. Policy Updates

   We may revise this statement periodically. Major updates will be indicated by a new effective date and, if required, notified to you by email.

10. Contact Information

    For questions or to make a request regarding your data, contact us at:
    Email: privacy@playsoul.it.com
    Address: Grosvenor Shopping Centre, Foregate St, Chester CH1 1HB