User Agreement

1. Welcome to playsoul.it.com By using our platform, you agree to these Terms of Service, which govern your access and activities on our site. Please review them in detail.
2. Registration and Account
   1. Sign-Up: You must register with accurate and current information. Only one account per person is allowed to maintain fairness and security.
   2. Age Requirement: You must be at least 18 years old or have parental approval to maintain an active account.
   3. Account Security: You are responsible for safeguarding your login details. All actions under your account belong to you.
3. Ordering and Payment
   1. Displayed Prices: All prices include applicable taxes and are shown in GBP for UK customers.
   2. Payment Options: We accept major credit/debit cards, PayPal, and other local payment methods at checkout.
   3. Instant Delivery: Once your payment is confirmed, your digital code or download link is sent immediately; delivery may vary with system load.
   4. Pre-Order Terms: Pre-orders require full payment at checkout, with codes issued on the official release date.
4. Refund Policy
   1. Unused Codes: You may request a refund for any unopened digital key within 14 days of purchase, subject to our policy.
   2. Activated Games: Refunds for redeemed products are subject to the publisher’s own policies.
   3. Technical Failures: If a key is invalid due to confirmed compatibility issues, you may be eligible for a refund.
5. Intellectual Property playsoul.it.com is a licensed digital distributor. All games remain under their publishers’ End-User License Agreements, and intellectual property rights belong to the original creators.
6. Limitation of Liability We strive for uninterrupted service but cannot guarantee constant availability. playsoul.it.com is not liable for external disruptions. Our maximum liability is limited to the amount paid.
7. Updates to Terms We may revise these Terms at our discretion. Significant changes will be posted on our website and communicated via email when appropriate.
8. Contact Us If you have any questions regarding these terms, please email our support team at contact@playsoul.it.com. We are available 24/7.